Emergency Road Service Specialist I
Job Type: Part-Time
Location: Easton, PA
BASIC FUNCTION: The ERS Specialist I performs the daily operations of the business in the Emergency Road Service department.
Sedentary work – Requires prolonged standing or sitting. Exerting up to 20 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasoning – Logical thinking leading to conclusion believed to be accurate.
Remembering – To recall, to retain in memory:
Mathematical Ability – Ability to perform math in an accurate, precise manner:
Language Ability – Means of expressing or communicating thought:
Overall Language Ability
Must be fluent in all aspects of the English Language
Criminal Background Testing – All potential ERS employees are required to complete and clear a criminal background check.
Drug/Alcohol Testing – All potential employees are required to complete and clear a drug/alcohol test.
Assessment Testing – All potential employees are required to complete and pass an Assessment test.
(Essential duties are marked with asterisk.)
*1. Answer incoming telephone calls directed to the Emergency Road Service department; perform all duties associated with the receipt and processing of accurate information to successfully qualify the call to provide proper assistance to stranded AAA member(s).
*2. Dispatch all ERS calls to available ERS contracted garages and/or AAA Northampton County light duty staff in a timely manner.
*3. Answer incoming telephone calls for office after hours and transfer customer/member to appropriate voicemail box when necessary.
*4. Perform daily data entry of ERS calls from AAA Western Central New York; these calls are received daily through email.
*5. Perform data entry of ERS calls from AAA Northampton County ERS contractors, and Light Duty Service staff on a monthly basis.
*6. Accept daily deliveries from DHL, FedEX, UPS, etc.
*7. Perform daily RAP report reconciliation.
*8. Record member reimbursement checks bi-monthly.
*9. Process insurance commission checks and insurance claims in a timely manner.
*10. Process battery paperwork on a daily basis and prepare deposit for cash/check transaactions .
*11. Distribute survey forms received to appropriate departments.
*12 Perform all duties associated with processing AAA Membership; new, renewal, inter-club, additions, changes, payments, cancellations.
*13. Attend all meetings/training classes associated with AAA products and services.
*14. Cross-sell AAA products and services; including but not limited to AAA credit card, insurance, Discount & Rewards program, etc.
15. Perform other duties as assigned.
Skills And Experience
A minimum of one year administrative experience for business office; or compatible work experience in related field.
Knowledge of general office practices, including telephone dispatch operations, basic mathematical procedures, basic office procedures and equipment operation.
Excellent customer service and telephone skills, excellent communication skills, strong organizational, multi-tasking and PC skills, including data entry and Microsoft Office, strong geography skills.