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Customer Service Specialist

Job Type: Part-Time
Hours: Varies
Schedule: Varies
Location: Easton

DEPARTMENT:  Retail
                                                                                   
REPORTS TO:  Member Services Manager
 
SUPERVISION RECEIVED:  Retail Sales Supervisor
 
BASIC FUNCTION:  The Customer Service Specialist performs the daily operations and performs the duties of receptionist/cashier for the office.
 
EXPERIENCE:  A minimum of one year customer service and retail sales experience; or comparable work experience preferred. 
 
KNOWLEDGE:  Knowledge of general office practices, including basic mathematical skills and retail merchandising, basic office procedures and equipment operation, basic knowledge performing cash transactions and preparation of bank deposit.
 
SKILLS:  Excellent customer service and telephone skills, excellent communication skills, strong organizational, multi-tasking and PC skills, including Microsoft Office and PrintMaster.   
 

Job Tasks RESPONSIBILITIES:  (Essential duties are marked with asterisk.)
 
*1.  Perform the duties of receptionist for the office; greet and direct visitors, answer and dispatch incoming telephone calls to requested departments, que visitors into computer system and direct visitors to waiting areas, verify AAA membership.
 
*2.  Perform the duties of cashier for the office; responsible for processing the sale of retail merchandise, discount attraction tickets, Travel Money products, IDP’s, IAP’s, passport photo’s, balancing of cash drawer and credit card machine and prepare deposit on a daily basis, security and maintenance of financial media.
 
*3.  Process the distribution of incoming and outgoing mail; USPS, DHL, UPS, FedEX, assist common carrier delivery personnel with all shipments.
 
*4.  Sort and process all membership mail payments.
 
*5.  Distribute AAA Tourbooks, Triptiks and maps to AAA members.
 
*6.  Update Financial Center information.
 
*7.  Assist with ordering retail merchandise, pricing, maintenance and placement of retail merchandise, back stock maintenance in the retail storage area and in the stockroom, assist in receiving of retail merchandise.
 
*8.  Ensure compliance with Anti Money Laundering and Payment Card Industry Standards.
 
*9.  Cross-sell all AAA products and services (AAA credit card, insurance, travel, etc.).
 
*10. Attend all meeting/training classes regarding AAA products.
 
*11. Retrieve voicemail messages throughout the day and return telephone calls before the close of business daily.
 
*12. Maintain customer request log and member sign-ups for promotional activities.
 
*13. Actively listen and react to members inquiries and requests.
 
  14. Perform other duties as assigned.
  Skills And Experience PHYSICAL REQUIREMENTS:
Sedentary work – Requires prolonged standing or sitting.  Exerting up to 50 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 
MENTAL REQUIREMENTS:
Reasoning – Logical thinking leading to conclusion believed to be accurate.
Remembering – To recall, to retain in memory:
Mathematical Ability – Ability to perform math in an accurate, precise manner:
Language Ability – Means of expressing or communicating thought:
            Reading
            Writing
            Speaking
            Overall Language Ability
            Must be fluent in all aspects of the English Language
 
ADDITIONAL REQUIREMENTS:
Criminal Background Testing – All potential employees responsible for processing cash transactions are required to complete and clear a criminal background test.
Drug/Alcohol Testing – All potential employees are required to complete and clear a drug/alcohol test.
Assessment Testing – All potential employees are required to complete and pass an assessment test.
 
Location
Main Office - AAA Northampton County
3914 Hecktown Rd Easton, PA 18045
610-258-2371

AAA Schuylkill County
340 S Centre St Pottsville, PA 17901
570-622-4991
Hours AAA Northampton County Hours
  • Mon, Wed, Fri 9am - 5pm
  • Tue & Thu 9am - 7:30pm
  • Fri 9am - 5pm
  • Sat 9am - 1pm

AAA Schuylkill County Hours
  • Mon, Wed, Thu, Fri 9am - 5pm
  • Tue 9am - 7pm
  • Sat 9am - 12pm

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Prices and information are subject to change without notice. Not responsible for typographical errors.

AAA Northampton County serves AAA members in the following areas: In Northampton County: the greater Easton area, Bangor, Bethlehem Twp, Bushkill Twp, Mt. Bethel, the greater Nazareth area, Pen Argyl, Plainfield Twp, Portland, Roseto, Stockertown, Tatamy, Washington Twp, Wind Gap and North-Eastern Bucks County.

AAA Schuylkill County serves AAA members in the following area(s): Lansford and Summit Hill in Carbon County & all of Schuylkill County
*Excluding Delano Township, East Union Township, Kline Township, McAdoo Borough, North Union Township, and Union Township.

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