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Emergency Road Service Specialist I

Job Type: Part-Time
Hours: Varies
Schedule: Varies
Location: Easton, PA

BASIC FUNCTION:  The ERS Specialist I performs the daily operations of the business in the Emergency Road Service department.

Sedentary work – Requires prolonged standing or sitting.  Exerting up to 20 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Reasoning – Logical thinking leading to conclusion believed to be accurate.
Remembering – To recall, to retain in memory:
Mathematical Ability – Ability to perform math in an accurate, precise manner:
Language Ability – Means of expressing or communicating thought:
       Overall Language Ability
       Must be fluent in all aspects of the English Language
Criminal Background Testing – All potential ERS employees are required to complete and clear a criminal background check.
Drug/Alcohol Testing – All potential employees are required to complete and clear a drug/alcohol test.
Assessment Testing – All potential employees are required to complete and pass an Assessment test.

Job Tasks RESPONSIBILITIES:  (Essential duties are marked with asterisk.)
*1.   Answer incoming telephone calls directed to the Emergency Road Service department; perform all duties associated with the receipt and processing of accurate information to successfully qualify the call to provide proper assistance to stranded AAA member(s).
*2.   Dispatch all ERS calls to available ERS contracted garages and/or AAA Northampton County light duty staff in a timely manner.
*3.   Answer incoming telephone calls for office after hours and transfer customer/member to appropriate voicemail box when necessary.
*4.   Perform daily data entry of ERS calls from AAA Western Central New York; these calls are received daily through email.
*5.   Perform data entry of ERS calls from AAA Northampton County ERS contractors, and Light Duty Service staff on a monthly basis.
*6.   Accept daily deliveries from DHL, FedEX, UPS, etc.
*7.   Perform daily RAP report reconciliation.
*8.   Record member reimbursement checks bi-monthly.
*9.   Process insurance commission checks and insurance claims in a timely manner.
*10. Process battery paperwork on a daily basis and prepare deposit for cash/check transaactions .
*11. Distribute survey forms received to appropriate departments.
*12 Perform all duties associated with processing AAA Membership; new, renewal, inter-club, additions, changes, payments, cancellations.
*13. Attend all meetings/training classes associated with AAA products and services.
*14. Cross-sell AAA products and services; including but not limited to AAA credit card, insurance, Discount & Rewards program, etc.
 15. Perform other duties as assigned.
  Skills And Experience EXPERIENCE:  A minimum of one year administrative experience for business office; or compatible work experience in related field. 
KNOWLEDGE:  Knowledge of general office practices, including telephone dispatch operations, basic mathematical procedures, basic office procedures and equipment operation.
SKILLS:  Excellent customer service and telephone skills, excellent communication skills, strong organizational, multi-tasking and PC skills, including data entry and Microsoft Office, strong geography skills.


Job Type: Full-Time
Hours: Varies
Schedule: Varies
Location: Easton, PA

AAA Northampton County is seeking career-minded individuals for our Life Specialist career opportunity.  The Life Specialist will offer the full family of AAA Life Insurance products to our members in our Pennsylvania office.  You will work in a fast paced dynamic environment that requires focused attention to our members’ needs; develop a referral network, contact members requesting information, and provide policy service and follow-up on all leads.  Prior insurance industry experience and Pennsylvania Life License required.  No overhead cost, internal referral program, continued license sponsorship, and incentives provided.  We also offer a base salary in addition to commissions. 

Job Tasks Duties and responsibilities will include:
  • Handling inbound/outbound calls and answering questions from members interested in Medicare supplement insurance, umbrella coverage, life insurance and financial products.
  • Quoting and preparing life insurance, Medicare supplements, and umbrella coverage.
  • Preparing changes to life insurance policies including; change of beneficiary, change of ownership and upgrade in amount of type of policy.
  • Assisting clients in processing claims.
  • Arranging appointments with members and prospective members regarding life insurance and financial products.
  • Participating in community and business activities and events to prospect for potential membership and insurance sales opportunities.
  • Utilizing a variety of methods in performing research leading to the establishment of high potential prospects for AAA products.  These methods include direct mail, referral systems, associate cross-selling, partnership sharing, prospect purchases, etc.
  • Contacting and qualifying prospective members and explaining features and benefits of life insurance policies offered, suggesting amount and type of coverage based on analysis of prospect’s circumstances.
  • Calculating and quoting premium rates for specific policies.
  • Anticipating future needs and calling on established clients to renew and upgrade accounts.
  • Developing long-term relationships.
  • Establishing programs designed to retain existing member clients, trigger advance follow-up periods and regaining business that has lapsed.
  • Complete Continuing Education requirements for licenses.
Skills And Experience Qualifications:
  • 2+ years of current life insurance and/or Medicare supplement sales experience.
  • BA/BS degree a plus.
  • Excellent communication and interpersonal skills.
  • Competitive sales drive and a commitment to maintaining superior member relationships.
  • Proficiency utilizing computer hardware and software systems.
  • Valid Pennsylvania Drivers license.
  • Good driving record and a current Pennsylvania Life/Health license required; Pennsylvania Property Casualty license preferred.
  • Ability to work some evenings and weekends
Benefits May Include:
  • 401(k) eligibility and matching
  • Continued license sponsorship
  • Paid Vacation/Holidays
  • Healthcare/Rx/Vision/Dental benefits
  • Insurance premium reductions
  • Travel and entertainment discounts