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Worldwide Travel Specialist

Job Type: Full-Time
Hours: Varies
Schedule: Varies
Location: Easton, PA

BASIC FUNCTION:  The Travel Specialist performs the daily operations of the business in the World Wide Travel department.
 
KNOWLEDGE:  Knowledge of general office practices, including basic mathematical skills, current travel industry standards, research and travel plan development, personal travel destination knowledge, basic office procedures and equipment operation.
 
SKILLS:  Excellent customer service and telephone skills, excellent communication and listening skills, excellent sales skills, strong organizational, multi-tasking and PC skills including Microsoft Office, Apollo or other GDS system, strong world geography skills, excellent decision making skills and ability to troubleshoot.
 

Job Tasks RESPONSIBILITIES:  (Essential duties are marked with asterisk.)
 
*1.   Perform duties associated with travel sales; including but not limited to client interaction, internet travel booking requests, destination research, pricing, closing the sale, booking using AAA preferred suppliers when possible.
 
*2.   Perform duties associated with the booking of car rentals and hotel accommodations using AAA Preferred Suppliers and AAA rated hotels when possible.
 
*3.   Answer incoming telephone calls to department, retrieve customer messages from department voicemail throughout the day, reply to customer voicemail and messages throughout the day.
 
*4.   Promote AAA travel to the community by making presentations to church and senior citizen groups, local Chamber groups, community organizations and local schools and colleges.
 
*5.   Assist in escorting group departures as needed.
 
*6.   Assist with Consumer Talk Nights as needed.
 
*7.   Complete and pass all tests and specialized training courses required by AAA Travel to ensure the most up-to-date knowledge and skills with regards to travel destinations and technology.
 
*8.   Attend all meetings/training classes associated with AAA products and services.
 
*9.   Cross-sell all AAA products and services (AAA credit card, insurance, SYC&S, and retail).

10.  Perform other duties as assigned. Skills And Experience EXPERIENCE:  A minimum of one year travel sales experience; or comparable work experience preferred.  Associate’s Degree preferred.

PHYSICAL REQUIREMENTS:
Sedentary work – Requires prolonged standing or sitting.  Exerting up to 20 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 
MENTAL REQUIREMENTS:
Reasoning – Logical thinking leading to conclusion believed to be accurate.
Remembering – To recall, to retain in memory:
Mathematical Ability – Ability to perform math in an accurate, precise manner:
Language Ability – Means of expressing or communicating thought:
            Reading
            Writing
            Speaking
            Overall Language Ability
            Must be fluent in all aspects of the English Language
 
ADDITIONAL REQUIREMENTS:
Drug/Alcohol Testing – All potential employees are required to complete and clear a drug/alcohol test.
Assessment Testing – All potential employees are required to complete and pass an assessment test.
 
Location
AAA Northampton County
3914 Hecktown Rd Easton, PA 18045
Hours
  • Mon 9am - 5pm
  • Tue 9am - 7:30pm
  • Wed 9am - 5pm
  • Thu 9am - 7:30pm
  • Fri 9am - 5pm
  • Sat 9am - 1pm

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AAA Northampton County serves AAA members in the following areas: In Northampton County: the greater Easton area, Bangor, Bethlehem Twp, Bushkill Twp, Mt. Bethel, the greater Nazareth area, Pen Argyl, Plainfield Twp, Portland, Roseta, Stockertown, Tatamy, Washington Twp, Wind Gap and North-Eastern Bucks County.

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