Worldwide Travel Specialist
Job Type: Full-Time
Location: Easton, PA
BASIC FUNCTION: The Travel Specialist performs the daily operations of the business in the World Wide Travel department.
KNOWLEDGE: Knowledge of general office practices, including basic mathematical skills, current travel industry standards, research and travel plan development, personal travel destination knowledge, basic office procedures and equipment operation.
SKILLS: Excellent customer service and telephone skills, excellent communication and listening skills, excellent sales skills, strong organizational, multi-tasking and PC skills including Microsoft Office, Apollo or other GDS system, strong world geography skills, excellent decision making skills and ability to troubleshoot.
(Essential duties are marked with asterisk.)
*1. Perform duties associated with travel sales; including but not limited to client interaction, internet travel booking requests, destination research, pricing, closing the sale, booking using AAA preferred suppliers when possible.
*2. Perform duties associated with the booking of car rentals and hotel accommodations using AAA Preferred Suppliers and AAA rated hotels when possible.
*3. Answer incoming telephone calls to department, retrieve customer messages from department voicemail throughout the day, reply to customer voicemail and messages throughout the day.
*4. Promote AAA travel to the community by making presentations to church and senior citizen groups, local Chamber groups, community organizations and local schools and colleges.
*5. Assist in escorting group departures as needed.
*6. Assist with Consumer Talk Nights as needed.
*7. Complete and pass all tests and specialized training courses required by AAA Travel to ensure the most up-to-date knowledge and skills with regards to travel destinations and technology.
*8. Attend all meetings/training classes associated with AAA products and services.
*9. Cross-sell all AAA products and services (AAA credit card, insurance, SYC&S, and retail).
10. Perform other duties as assigned.
Skills And Experience
A minimum of one year travel sales experience; or comparable work experience preferred. Associate’s Degree preferred.
Sedentary work –
Requires prolonged standing or sitting. Exerting up to 20 pounds of force occasionally, and/or up to a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Logical thinking leading to conclusion believed to be accurate.
To recall, to retain in memory:
Mathematical Ability –
Ability to perform math in an accurate, precise manner:
Language Ability –
Means of expressing or communicating thought:
Overall Language Ability
Must be fluent in all aspects of the English Language
Drug/Alcohol Testing –
All potential employees are required to complete and clear a drug/alcohol test.
Assessment Testing –
All potential employees are required to complete and pass an assessment test.