FAQs

Website and Computer Assistance Travel Travel Money
  • Are there any fees associated with the AAA Visa TravelMoney Card?
    There are nominal fees associated with the use of the card which are disclosed in the Terms and Conditions.
  • Can the AAA Visa TravelMoney Card be used at “pay at the pump” gas stations?
    The card can be used at automatic fuel dispensers (pay-at-the-pump); however, most gas stations will place a hold (pre-authorization) of $75 or more on the card which may remain for up to ten (10) days. To avoid this, it is recommended to pay inside the service station where only the amount of the actual purchase will be charged to the card.
  • Can the AAA Visa TravelMoney Card be used internationally?
    Yes, your card will accepted worldwide excluding current OFAC sanctioned or prohibited countries. Current countries that are sanctioned/prohibited are:
    • Albania
    • Belarus
    • Bosnia
    • Herzegovina
    • Burma aka Myanmar
    • Cote D’Ivoire (Ivory Coast)
    • Cuba
    • Democratic Republic of the Congo
    • Iran
    • Iraq
    • Kosovo
    • Lebanon
    • Liberia
    • Macedonia
    • Montenegro
    • North Korea
    • São Tomé Príncipe
    • Serbia
    • Somalia
    • Sudan
    • Syria
    • Zimbabwe
    It is highly recommended that the cardholder check the US State Department website at for a current list of country restrictions prior to traveling.
  • How are these services accessed?
    For these services, the cardholder should call the Benefit Administrator at 1-800-VISA-911 24 hours a day and if outside the United States, call collect at 0-410-581-9994.
  • How can funds be added to the AAA Visa TravelMoney Card?
    Funds may be added to the card by returning to the location where the card was purchased. Only AAA members can reload online (www.aaa.com) or by telephone (1-866-674-9622) at participating clubs. The AAA Visa TravelMoney Card allows for unlimited reloads up to a maximum card balance of $9,999.00. Fees may apply and are disclosed in the Terms and Conditions. Cards may be loaded up to a maximum of 3 times per week at a participating AAA location.
  • How does a cardholder change a PIN?
    The PIN may be changed by calling customer service at the phone number on the back of the card (1-866-674-9621) and following the IVR (Interactive Voice Response) prompts.
  • How does the cardholder obtain cash from the AAA Visa TravelMoney Card?
    To access cash, the card may be used at Visa branded ATMs worldwide by selecting “checking” or inside the bank for a cash advance. Cardholder fees are disclosed in the Terms and Conditions. Additional fees may be applied by the owner of the ATM machine. These fees are advised prior to cash being dispensed from the ATM. View a list of Visa branded ATM machines go to .
  • How does the cardholder obtain the card balance or a list of transactions?
    The cardholder may obtain the card balance or transaction history free of charge at aaa.myprepaidbalance.com or by calling customer service at the phone number provided on the back of the card (1-866-674-9621). The available balance includes both completed and pending transactions; however, the transaction history will only display completed transactions If a paper statement is requested, there is a $15 processing fee for this service.
  • How does the companion AAA Visa TravelMoney Card work?
    At the time of initial purchase only, the cardholder may purchase up to three companion cards with the primary card. These will be tied to the same card account and balance but will have different card numbers. All companion cards will share the same PIN as the primary card. All cards will be fully functional but if one becomes lost or stolen, that card may be cancelled without impacting the use of the other cards. A companion card acts as an immediate replacement card for any lost or stolen card on the account. It is highly recommended to purchase companion cards for this reason.
  • How much cash can be withdrawn daily?
    The daily cash withdrawal maximum is $1,000. There are fees associated with cash withdrawal so these should be included in the total cash amount being requested when making a withdrawal. Ex: $1,000 cash withdrawal plus $3.00 ATM fee will force the transaction to be declined.
  • What happens if the cardholder forgets the PIN?
    The cardholder can reset the PIN by calling customer service at the phone number provided on the back of the card (1-866-674-9621), following the prompts and speaking with a customer service representative who will verify identity and then reset the PIN.
  • What if a purchase is greater than the available balance on the AAA Visa TravelMoney Card?
    The merchant must be advised of the available balance on the card and may perform a split-tender transaction by charging the card for the available balance and accepting another form of payment such as cash, check or credit card for the remaining amount of the purchase. Since this is a prepaid card, if a negative balance is created, the cardholder is responsible for paying that balance and any fees associated with it.
  • What is the International Exchange Rate?
    The International Exchange Rate varies on a daily basis by currency and, in most countries, is posted in the international department of banking institutions or in daily newspapers. There is also an International Transaction Fee of 3% when using the card abroad.
  • What is the minimum age to purchase an AAA Visa TravelMoney Card?
    The minimum age is 16 years old to purchase an AAA Visa TravelMoney Card. However, parents may purchase cards for their younger children. If the child is traveling without the parents, it is recommended the child sign the card and for parents to demonstrate how to use the card at an ATM and a merchant prior to traveling.

    Download terms and conditions
  • What other benefits are associated with the AAA Visa TravelMoney Card?
    Complete Visa benefits are available at www.visa.com.

    AAA Visa TravelMoney benefits include
    • Security and Convenience - the security of travelers checks and the convenience of a Visa card.
    • Ease of Use - Purchases can be made at millions of merchants worldwide that accept Visa debit cards including restaurants and shops. Cash in the form of local currency can be obtained at over 1 million Visa ATMs around the world.
    • Emergency Card and Cash Replacement - With the AAA Visa TravelMoney Card, emergency card and cash replacement can be obtained virtually anywhere in the world, generally within one to four business days depending on location.
    • Lost/Stolen Card Reporting – Call 1-866-674-9621, or from outside the U.S., call collect 0-605-782-5309 for assistance in obtaining a replacement card or emergency cash.
    • Reloadable from anywhere - Cards can be reloaded where the cards were purchased, online, or by phone, at participating clubs.
    • Lost Luggage Reimbursement* – Certain restrictions apply. Visit www.visa.com  for details. Reimbursement is not contingent upon the purchase of travel with the AAA Visa TravelMoney Card.
    • Purchase Security* - Within the first 90 days of the date of purchase, Purchase Security will replace, repair, or reimburse the cardholder for eligible items of personal property purchased entirely with a registered AAA Visa TravelMoney Card up to a maximum of $500 per claim, in the event of theft, damage due to fire, vandalism, accidentally discharged water, or certain weather conditions.
    • Travel & Emergency Assistance*- Services include translation assistance, medical and legal referrals, emergency trip arrangements, and emergency messages to relatives.
    • Instant Alerts – To set up instant alerts, the cardholder should call 1-866-674-9621.
    *Verify the specific benefits and program details included with the card by visiting www.visa.com .
  • Where can the AAA Visa TravelMoney Card be used?
    The card can be used everywhere Visa debit cards are accepted as well as for online and telephone purchases. It can also be used at Visa-branded ATMs worldwide to access cash in local currency.
  • How is the AAA Visa TravelMoney Card used?
    The card can be used at any merchant point-of-sale terminal. When making a purchase, the cardholder should select “credit” when using the card and will then sign the purchase slip. It may also be used at ATMs to access cash in local currency by selecting “checking” or for a cash advance inside a bank. As ATM transactions require a PIN ((Personal Identification Number) it is highly recommended that the cardholder establish a PIN) prior to traveling by calling the number on the back of the card (1 866 674 9621). Any costs incurred by the cardholder to set a PIN after travel has begun will be at the cardholder’s expense. All ATM transactions are subject to fees which are referenced in the Terms and Conditions.
  • Why does the word “debit” appear on the front of the card?
    Since January 1, 2004, Visa regulations have required issuers to label non-credit products such as prepaid cards with the term “debit”. Although the card is labeled “debit”, the cardholder should select “credit” and sign for purchases to indicate the transaction is authorized.
  • How is a lost or stolen AAA Visa TravelMoney Card replaced?
    If the card has been lost or stolen, the cardholder should report it by calling customer service at the phone number provided on the back of the card (1-866-674-9621). If calling from outside the US, the cardholder should call 605-782-5309. A customer service representative will assist in cancelling the lost/stolen card and sending a replacement card with the remaining balance within 7-10 business days. There will be a $5.95 fee assessed to the card balance for this service.

    For an emergency card replacement or emergency cash: If the cardholder is traveling and needs a replacement card or emergency cash, the cardholder should call the appropriate number below:

    Australia: 0011-800-1994-2010
    Brazil: 00-21-1994-2010 
    China: 00-800-1994-2010 
    Japan: 10-800-1994-8010
    France: 00-800-1994-2010 
    Germany: 00-800-1994-2010 
    Ireland: 00-800-1994-2010 
    Italy: 00-800-1994-2010 
    Mexico: 001-866-208-4441 
    Portugal: 00-800-1994-2010
    South Africa: 09-800-1994-2010
    Spain: 00-800-1994-2010
    UK: 0800-1994-2010 
    US: 1-866-674-9621 
    Call collect from any where: 605-782-5309

    Emergency replacement cards can be used for purchases and obtaining cash advance at banks. The replacement card will be registered prior to receipt; this may take from 24 to 72 hours to process. A new PIN must set prior to being able to access cash at an ATM. Cardholders should call customer service at 1-866-674-9621 to set a PIN.
  • What is the process for reporting a fraudulent or unauthorized transaction on the AAA Visa TravelMoney Card?
    If there are fraudulent or unauthorized transactions on the card account, the cardholder should contact customer service immediately (1-866-674-9621); transactions older than 30 days are difficult to dispute. The dispute process begins once all required documentation is received and may take from 90 to 120 days to finalize. MetaBank abides by the Zero Liability Policy provided by Visa which the cardholder may access at www.visa.com/security. Visa stipulates that the Zero Liability does not apply to ATM transactions.
Retail Membership
  • What type of documents do you notarize?
    Here, at AAA Northampton County, we notarize the following documents: oaths, affirmations, affidavits, verifications, acknowledgements, and certificates.
Emergency Road Service VISA Gift Cards
  • Where can the Visa Gift Card be used?
    The card may be used everywhere Visa debit cards are accepted, as well as for online and telephone purchases if the card is registered. To register the gift card, the cardholder should go to aaa.myprepaidbalance.com. This card does not have cash access.
  • How is the Visa Gift Card used?
    The card can be used at any merchant point-of-sale terminal. When making a purchase, the cardholder should select "credit" when using the card and will then sign the purchase slip. If "debit" is selected the terminal will request a PIN (Personal Identification Number) to be entered. PIN functionality is not available on this card.

    For online and telephone purchases the card must first be registered at aaa.myprepaidbalance.com. The cardholder's registered address will be used as the billing address for the purchase. If these do not match the purchase may be declined.
  • Why does the word "debit" appear on the front of the card?
    Since January 1, 2004, Visa regulations have required issuers to label non-credit products, such as prepaid cards, with the term "debit". Though the card is labeled "debit", cardholders should select "credit" and sign for purchases to indicate the transaction is authorized.
  • What happens if the Visa Gift Card is declined at the point-of-sale?
    There are several possible scenarios which may cause a transaction to be declined.
    1. The merchant selects 'debit' instead of 'credit' to run the transaction.
    2. The merchant selects 'gift' instead of 'credit' to run the transaction.
    3. The merchant attempts to run the purchase through for more than the available balance on the card. If this happens, the merchant may run a 'split-tender' transaction which allows for dual payment methods. A portion of the purchase may be paid with the Visa Gift card. The remaining amount due may be paid with cash, check or credit card. Since this is a prepaid card, if a negative balance is created, the cardholder is responsible for paying that balance and any fees associated with it.
  • What is the process for registering the Visa Gift Card and what are the benefits of registration?
    The card can be registered online at aaa.myprepaidbalance.com by creating a profile which includes the cardholder's email address and a password. Once a profile has been created a Visa Gift Card can be added. Once added, the card's registration details can be updated with the cardholder's name and address. Registering the card provides the additional security required for online and telephone purchases as well as obtaining a replacement card should the card be lost/stolen.
  • What if a purchase is greater than the available balance on the Visa Gift Card?
    The merchant must be advised of the available balance on the card. The merchant would complete a split-tender transaction and charge the Gift Card for the available balance. The remaining amount of the purchase would require another form of payment such as cash, check or credit card. Since this is a prepaid card, if a negative balance is created, the cardholder is responsible for paying that balance and any fees associated with it.
  • Can the Visa Gift Card be used at restaurants?
    Yes, the card can be used at a restaurant. However, it is common practice for service-oriented merchants to automatically pre-authorize an additional percentage (often up to 20% over the purchase price) to cover gratuities. For this reason, the card should have an available balance that is 20% greater than the total amount due or it may be declined. Once the receipt has been signed with a final amount due, only that amount will be debited from the card.
  • Can the Visa Gift Card be used at hotels, rental agencies and cruise lines?
    Yes, the card can be used at hotels, rental agencies, and selected cruise lines. These merchants may automatically pre-authorize an additional percentage to cover incidental charges that may be incurred. Each entity varies in the amount it may pre-authorize. The cardholder should confirm with merchants their specific payment acceptance policy before using the card. It is recommended that the card be used to pay at the end of a hotel stay or car rental, not for placing reservations, or for an onboard account.
  • How is a lost or stolen Visa Gift Card replaced?
    If the card has been lost or stolen, the cardholder should contact customer service by calling the phone number on the back of the card (1-866-674-9621). If the card was registered, the replacement card should arrive within 7-10 business days. There will be a $5.95 fee assessed to the card balance for this service.
  • What is the process for reporting fraudulent or unauthorized transactions on the Visa Gift Card?
    If there are fraudulent or unauthorized transactions on a Visa Gift card account, the cardholder should contact customer service immediately (1-866-674-9621); transactions older than 30 days are difficult to dispute. The dispute process begins once all required documentation is received and may take from 90 to 120 days to finalize.
  • Where can the balance or transaction history for the Visa Gift Card be found?
    The balance and transaction history for the Visa Gift card can be accessed free of charge at aaa.myprepaidbalance.com or by calling customer service at the phone number provided on the back of the card (1-866-674-9621). A printed statement may be requested from customer service for a fee of $15.00. The available balance includes both completed and pending transactions; however, the transaction history will only display completed transactions.
  • Can the Visa Gift Card be used internationally?
    No.
  • Can the Visa Gift Card be used at the "pay at the pump"?
    The card can be used at automatic fuel dispensers (pay-at-the-pump); however, most gas stations will place a hold (pre-authorization) of $75 or more on the card which may remain for several days. To avoid this, it is recommended to pay inside the service station where only the amount of the actual purchase will be charged to the card.
  • Can additional funds be added to the Visa Gift Card?
    No, this card is not reloadable.
  • Are there any fees associated with the Visa Gift Card?
    There is a $2.95 inactivity fee after 12 consecutive months of inactivity. Cardholder fees are disclosed in the Terms and Conditions.

    Download terms and conditions.
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Location
AAA Northampton County
3914 Hecktown Rd Easton, PA 18045
Hours
  • Mon 9am - 5pm
  • Tue 9am - 7:30pm
  • Wed 9am - 5pm
  • Thu 9am - 7:30pm
  • Fri 9am - 5pm
  • Sat 9am - 1pm

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Prices and information are subject to change without notice. Not responsible for typographical errors.

AAA Northampton County serves AAA members in the following areas: In Northampton County: the greater Easton area, Bangor, Bethlehem Twp, Bushkill Twp, Mt. Bethel, the greater Nazareth area, Pen Argyl, Plainfield Twp, Portland, Roseta, Stockertown, Tatamy, Washington Twp, Wind Gap and North-Eastern Bucks County.

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